{"id":2024,"date":"2019-10-08T16:06:03","date_gmt":"2019-10-08T16:06:03","guid":{"rendered":"https:\/\/www.primefreight.com\/?page_id=2024"},"modified":"2021-10-19T13:50:50","modified_gmt":"2021-10-19T18:50:50","slug":"aide-aux-agents","status":"publish","type":"page","link":"https:\/\/www.primefreight.com\/fr\/help-agents\/agent-help\/","title":{"rendered":"R\u00e9servations"},"content":{"rendered":"<h2>Table des mati\u00e8res<\/h2>\n<ul>\n<li><a href=\"#create_booking\">Cr\u00e9ation d'une confirmation de r\u00e9servation<\/a><\/li>\n<li><a href=\"#send_booking\">Envoi d'une confirmation de r\u00e9servation<\/a><\/li>\n<li><a href=\"#quote\">Joindre un devis \u00e0 une confirmation de r\u00e9servation<\/a><\/li>\n<\/ul>\n<h1><a id=\"Create Booking\"><\/a>Cr\u00e9ation d'une confirmation de r\u00e9servation<\/h1>\n<ol>\n<li>Cliquez sur l'onglet \"r\u00e9servations\" dans le menu de gauche.<\/li>\n<li>Cliquez sur nouveau en haut \u00e0 gauche, indiqu\u00e9 par la fl\u00e8che rouge.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2025 size-large\" src=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.52.48-PM-1024x688.png\" alt=\"\" width=\"1024\" height=\"688\" srcset=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.52.48-PM-1024x688.png 1024w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.52.48-PM-100x67.png 100w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.52.48-PM-768x516.png 768w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.52.48-PM-700x470.png 700w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.52.48-PM-200x134.png 200w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.52.48-PM.png 1518w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<li>Remplissez tous les champs possibles et applicables dans la zone de r\u00e9servation.\u00a0<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2026 size-large\" src=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.56.22-PM-848x1024.png\" alt=\"\" width=\"848\" height=\"1024\" srcset=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.56.22-PM-848x1024.png 848w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.56.22-PM-83x100.png 83w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.56.22-PM-768x927.png 768w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.56.22-PM-700x845.png 700w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.56.22-PM-166x200.png 166w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.56.22-PM.png 1138w\" sizes=\"auto, (max-width: 848px) 100vw, 848px\" \/><\/li>\n<li>Les champs client et exp\u00e9diteur sont des champs de recherche. Cela signifie que vous ne pouvez s\u00e9lectionner que des entreprises d\u00e9j\u00e0 connues de prime freight. Recherchez le nom de l'entreprise, puis cliquez sur l'option du r\u00e9sultat de la recherche pour effectuer votre s\u00e9lection.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2027 size-full\" src=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.59.33-PM.png\" alt=\"\" width=\"984\" height=\"286\" srcset=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.59.33-PM.png 984w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.59.33-PM-100x29.png 100w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.59.33-PM-768x223.png 768w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.59.33-PM-700x203.png 700w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-1.59.33-PM-200x58.png 200w\" sizes=\"auto, (max-width: 984px) 100vw, 984px\" \/>Si l'exp\u00e9diteur n'est pas connu de primefreight (la recherche n'aboutit \u00e0 aucun r\u00e9sultat), un nouveau profil doit \u00eatre cr\u00e9\u00e9. Dans ce cas, le champ exp\u00e9diteur peut \u00eatre laiss\u00e9 vide pour l'instant, et le profil peut \u00eatre cr\u00e9\u00e9 ult\u00e9rieurement.<\/li>\n<li>Saisissez le nom et l'adresse \u00e9lectronique du client et de l'exp\u00e9diteur. Une fois le nom du contact saisi, il ne sera plus demand\u00e9 pour le client\/exp\u00e9diteur. Ce contact et cette adresse \u00e9lectronique sont ceux de la personne charg\u00e9e d'approuver les r\u00e9servations. S'il y a plusieurs adresses \u00e9lectroniques, s\u00e9parez-les par un point-virgule ( ;).<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2028 size-large\" src=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.29.26-PM-1024x457.png\" alt=\"\" width=\"1024\" height=\"457\" srcset=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.29.26-PM-1024x457.png 1024w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.29.26-PM-100x45.png 100w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.29.26-PM-768x343.png 768w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.29.26-PM-700x312.png 700w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.29.26-PM-200x89.png 200w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.29.26-PM.png 1062w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<li>Vous pouvez rechercher les bons de commande cr\u00e9\u00e9s par le client ou l'exp\u00e9diteur pour cette r\u00e9servation. Recherchez un num\u00e9ro de commande \u00e0 la fois et s\u00e9lectionnez-les dans la recherche pour les ajouter au champ Commande. Si les bons de commande n'ont pas \u00e9t\u00e9 cr\u00e9\u00e9s pr\u00e9c\u00e9demment par le transitaire, l'exp\u00e9diteur ou le client, vous pouvez les cr\u00e9er rapidement en utilisant le champ suivant. Saisissez les num\u00e9ros de commande dans le champ de cr\u00e9ation rapide et s\u00e9parez-les par des virgules.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2029 size-large\" src=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.31.45-PM-1024x342.png\" alt=\"\" width=\"1024\" height=\"342\" srcset=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.31.45-PM-1024x342.png 1024w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.31.45-PM-100x33.png 100w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.31.45-PM-768x256.png 768w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.31.45-PM-700x234.png 700w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.31.45-PM-200x67.png 200w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.31.45-PM.png 1060w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<li>Utilisez le champ \"message au client\" pour r\u00e9diger un message personnalis\u00e9 visible par le client, tel que les d\u00e9tails de l'exp\u00e9dition, les num\u00e9ros de style, etc.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2030 size-large\" src=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.02-PM-1024x609.png\" alt=\"\" width=\"1024\" height=\"609\" srcset=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.02-PM-1024x609.png 1024w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.02-PM-100x60.png 100w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.02-PM-768x457.png 768w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.02-PM-700x417.png 700w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.02-PM-200x119.png 200w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.02-PM.png 1062w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/li>\n<li>Le champ titre est le titre de la r\u00e9servation et sera inclus dans l'objet de l'e-mail d'approbation.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2031 size-full\" src=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.09-PM.png\" alt=\"\" width=\"1016\" height=\"106\" srcset=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.09-PM.png 1016w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.09-PM-100x10.png 100w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.09-PM-768x80.png 768w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.09-PM-700x73.png 700w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-06-at-2.32.09-PM-200x21.png 200w\" sizes=\"auto, (max-width: 1016px) 100vw, 1016px\" \/><\/li>\n<li>Apr\u00e8s avoir saisi toutes les informations n\u00e9cessaires, cliquez sur le bouton \"Enregistrer\" situ\u00e9 en haut \u00e0 droite de la fen\u00eatre.<br \/>\n<img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2036\" src=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-08-at-2.35.22-PM.png\" alt=\"\" width=\"341\" height=\"137\" srcset=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-08-at-2.35.22-PM.png 341w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-08-at-2.35.22-PM-100x40.png 100w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-08-at-2.35.22-PM-200x80.png 200w\" sizes=\"auto, (max-width: 341px) 100vw, 341px\" \/><br \/>\nSi un nouvel exp\u00e9diteur doit \u00eatre cr\u00e9\u00e9, cliquez sur le panneau exp\u00e9diteur (Nouveau) dans le coin sup\u00e9rieur droit de la page. Compl\u00e9tez ensuite les informations applicables \u00e0 cet exp\u00e9diteur et cliquez sur enregistrer. Revenez \u00e0 la r\u00e9servation en fermant le panneau de l'exp\u00e9diteur.<\/li>\n<li>Attachez un devis \u00e0 la r\u00e9servation en recherchant un devis existant ou en cliquant sur le bouton Devis (nouveau) dans le coin sup\u00e9rieur droit de la page.<\/li>\n<\/ol>\n<h1><a id=\"send_booking\"><\/a>Envoi d'une confirmation de r\u00e9servation<\/h1>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-full wp-image-2037\" src=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-08-at-2.38.36-PM.png\" alt=\"\" width=\"556\" height=\"234\" srcset=\"https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-08-at-2.38.36-PM.png 556w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-08-at-2.38.36-PM-100x42.png 100w, https:\/\/www.primefreight.com\/wp-content\/uploads\/2019\/10\/Screen-Shot-2019-10-08-at-2.38.36-PM-200x84.png 200w\" sizes=\"auto, (max-width: 556px) 100vw, 556px\" \/><\/p>\n<p>Vous pouvez pr\u00e9visualiser l'e-mail en cliquant sur le bouton \"Pr\u00e9visualiser la r\u00e9servation\". Si tout semble correct, vous pouvez envoyer la r\u00e9servation en cliquant sur le bouton \"Envoyer la r\u00e9servation au client\". N'acceptez pas la r\u00e9servation au nom du client s'il n'a pas d\u00e9j\u00e0 confirm\u00e9 par un autre moyen.<\/p>","protected":false},"excerpt":{"rendered":"<p>Table des mati\u00e8res Cr\u00e9er une confirmation de r\u00e9servation Envoyer une confirmation de r\u00e9servation Joindre un devis \u00e0 une confirmation de r\u00e9servation Cr\u00e9er une confirmation de r\u00e9servation Cliquez sur l'onglet r\u00e9servations dans le menu de gauche Cliquez sur nouveau en haut \u00e0 gauche, indiqu\u00e9 par la fl\u00e8che rouge Remplir<\/p>","protected":false},"author":1,"featured_media":0,"parent":2040,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_mbp_gutenberg_autopost":false,"footnotes":""},"class_list":["post-2024","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.primefreight.com\/fr\/wp-json\/wp\/v2\/pages\/2024","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.primefreight.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.primefreight.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.primefreight.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.primefreight.com\/fr\/wp-json\/wp\/v2\/comments?post=2024"}],"version-history":[{"count":9,"href":"https:\/\/www.primefreight.com\/fr\/wp-json\/wp\/v2\/pages\/2024\/revisions"}],"predecessor-version":[{"id":3545,"href":"https:\/\/www.primefreight.com\/fr\/wp-json\/wp\/v2\/pages\/2024\/revisions\/3545"}],"up":[{"embeddable":true,"href":"https:\/\/www.primefreight.com\/fr\/wp-json\/wp\/v2\/pages\/2040"}],"wp:attachment":[{"href":"https:\/\/www.primefreight.com\/fr\/wp-json\/wp\/v2\/media?parent=2024"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}